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Pricing Questions
What are the standard payment terms?
Liberty Labs, Inc. offers
four ways to pay for goods and services:
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Establish a Net 30-day
billing account.
This is the most common
means used by companies to procure services. Liberty Labs, Inc. can establish a
Net 30-day billing account that allows for the shipment of equipment and services
against a purchase order which has been faxed or mailed. To set up an account, please
provide Liberty Labs, Inc. with four (4) business and one (1) bank reference. NOTE:
Some banks are now requiring a letter, which gives authorization to release information.
If your bank has such a requirement, please send them a letter authorizing the release
of information to Liberty Labs, Inc. This is the single most common reason for delayed
shipments to new customers. Providing this information in a timely manner will help
avoid delays in shipments to the end user.
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Payment by Credit Card.
Liberty Labs, Inc. accepts
Visa, MasterCard, and American Express for calibration services. When placing an
order by phone, please have your account number, expiration date, name on card,
3 or 4 digit v-code number, and bill to address available.
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COD Shipment.
Liberty Labs, Inc. can
ship equipment within the United States by C.O.D. This method is typically used
when making a one-time purchase.
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Advanced Payment is
always welcome.
Typically used for one-time
purchases, by overseas companies, or if a credit problem exists.
Are credit cards accepted?
Yes, Liberty Labs, Inc.
accepts Visa, MasterCard, and American Express for payment.
How are orders from outside the United States handled?
All prices are in US dollars,
FOB, Kimballton, Iowa, USA. Payments for equipment and services received from companies
located outside the United States (including Canada and Mexico) are due in US funds
drawn upon a US bank. Freight, insurance, duties, and handling fees are additional.
Are rush orders accepted?
Yes, we provide Next on
Bench services for an additional fee. Next on Bench services are typically a 2 day
turnaround for most calibrations.
Calibration Questions
Do my certificates and stickers require 'due dates'?
The answer depends on your
situation. ISO 17025. Section 5.10.4.4 of the standard states:
"A calibration certificate
(or label) shall not contain any recommendation on the calibration interval except
where this has been agreed with the client. This requirement may be superseded by
legal regulations."
Many factors contribute
to the actual due date, and a majority of the factors can't be assessed by the calibration
laboratory. Factors such as drift, manufacturer's recommendations, calibration history,
and end usage all contribute to when an item should be recalled for calibration.
The customer is the authority on these matters. If a due date appears on your certificates
or stickers, it's only listed as a convenience to the user - and is not indicative
of a concrete date that the instrument is due for calibration.
I lost my certificate. How do I get a new one?
Contact us to get a new certificate and we will
be happy to send a new certificate to you.
Also, please note that you may up for our Online Certificates program for 24/7 access to your calibration certificates and data!
My certificate or sticker contains incorrect information. How do I get
it revised?
Contact us for a revision. Have your certificate
ready for reference. We'll mail the revised certificate or sticker to you. If you're
in a hurry for the new certificate as a result of an audit or other circumstance,
we can fax it as well.
Do I need to fax my purchase order to you before I send in my equipment?
Liberty Labs, Inc. requires
a purchase order or other payment arrangements before shipment can be returned to
you. However, you do not need to fax it in advance. Simply include it with your
shipment.
I need my order fast. Can I call ahead of time to pre-schedule?
Next On Bench Service
is available when an emergency turnaround is needed. Next On Bench Service
has a 48-hour turnaround; prices are 1.5 times that of standard prices, with a maximum
of ten pieces allowed. However, to be fair to all returning customers, we employ
a FIFO (first-in, first-out) technique for all other orders received. Pre-scheduling
your equipment allows us to adequately gage our workload enabling us to get your
order out in a timely manner.
Can I have my equipment calibrated at my facility?
Contact Us at (712) 773-2199
to determine if your equipment qualifies for on-site services.
Accreditation Questions
What is Laboratory Accreditation?
Laboratory accreditation
is defined as formal recognition of an organization's technical competency to perform
specific tests, types of tests, or calibrations.
The general requirements
for laboratory accreditation are contained in ISO/IEC 17025. This standard contains
quality system requirements and technical requirements that the laboratories must
meet. Laboratory accreditation requirements, however, go beyond just ISO/IEC 17025.
Why did Liberty Labs, Inc. decide to change accreditation from NVLAP to
A2LA?
We believe this change
best serves the interests of our clients. A2LA Accreditation demonstrates the professionalism
of our staff and the procedures and systems we employ in the day-to-day and long-term
management of Liberty Labs, Inc.
To Liberty Labs Inc.'s
customers A2LA accreditation means other availability of more services such as:
NSA Measurements, Up to 50 GHz Calibrations and Radiation Pattern Measurements,
same quality calibrations, faster response time to special needs, improved measurement
uncertainties, and the same NIST traceability.
What is the "Scope of Accreditation"?
The list of specific tests,
types of tests or calibrations for which a laboratory is found competent is listed
in a Scope of Accreditation. The final content of the scope must be approved by
the assessor(s) and the selected members of the A2LA Accreditation Council. For
calibration laboratories, the scope normally includes the parameters, ranges of
measurement, the best uncertainty associated with each range, and the techniques/equipment
used to perform the calibrations.
What is the "Scope of Accreditation" for Liberty Labs, Inc.?
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Copyright 2003 All Rights
Reserved Liberty Labs, Inc.
1346 Yellowwood Rd., P.O. Box 230 Kimballton, IA 51543
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webmaster@liberty-labs.com
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